NCB DIGITAL BANKING AWARDED "MOST INNOVATIVE RETAIL BANKING APP VIETNAM 2023"

Recently, National Citizen Commercial Joint Stock Bank (NCB) was honored to receive the "Most Innovative Retail Banking Application Vietnam 2023— for the NCB iziMobile application" award from the Global Banking & Finance Review magazine.​

NCB receives the “Most Innovative Retail Banking App Vietnam 2023" award

This marks the second time that the NCB iziMobile application has received recognition from the Global Banking & Finance Awards (GBAF). Peviously, in 2021, NCB iziMobile also triumphed in the "Most Innovative Retail Banking App Vietnam" category, impressing GBAF organizers with outstanding digital experiences and new technology to streamline the customer verification process.

Constantly improving customer experience, over the past year, NCB has continuously upgraded the application, bringing a new version that features a more streamlined design, a smoother user experience, comprehensively meeting customer needs with minimized transaction time. Customers will only take a few minutes, even seconds, to perform core financial transactions such as free money transfers, automatic utility bill payments, cardless withdrawals, flexible principal deposits withdrawal, etc.

NCB iziMobile is also popular among users thanks to its user-friendly interface, systematically organized and easy-to-use outstanding features. In addition to consistently introducing new, enticing, and practical features for customers, NCB iziMobile also expresses gratitude to its customers with a range of promotional programs, attractive entertainment offers, and exceptional customer experiences.

As a result, the new version of the application consistently maintains a high growth rate. The bank reported that the number of customers using the NCB iziMobile application increased by 168% during the first 8 months of 2023 compared to the same period last year. Transactions made through the application are guaranteed to be accurate, safe, secure, and with fast processing time.

NCB iziMobile is also popular among users thanks to its user-friendly interface, systematically organized and easy-to-use outstanding features.

Sharing about this award, Mr. Ta Kieu Hung, Chief Executive Officer of NCB, stated: "NCB is aiming for a comprehensive digital transformation and constant improvements of customer experience. In which, the development of NCB iziMobile digital banking app has been one of our recent priorities, with the desire to create a ‘pocket-sized bank’ for retail customers. The award presented by GBAF serves as both recognition and encouragement for NCB to sustain our innovative spirit, continuously enhance product quality, and deliver more value to both our customers and the community."

NCB has been one of the pioneering banks in providing modern technology-based financial solutions in recent years. The bank invested heavily in technology, introduced users to a diverse and high-quality digital ecosystem such as NCB iziMobile digital banking for retail customers, NCB iziBankbiz for corporate customers, and an upgraded T24 Core Banking system to the latest R21 version in Vietnam.

Over the past 2 years, NCB has enhanced its internal capabilities by promoting the consolidation of its structures and improving its operational capacity, consistently investing in upgrading its technology platforms, products, and services, and implementing superior human resources policies, thereby entering a new phase that holds the potential for breakthroughs.

The recent recognition of GBAF and other prestigious domestic and international organizations has affirmed NCB's advancements in fulfilling its commitments to support its customers anytime, anywhere, and simultaneously contributing to the development of the industry and bringing increasing value to the community.