GUIDELINES FOR ACTION UPON RECEIVING THE NOTIFICATION "SECURITY RISK DETECTED" ON NCB IZIMOBILE

To make sure that customers' transactions are as safe as possible, National Citizen Commercial Joint Stock Bank (NCB) officially launched the BShield application security solution integrated with iziMobile on December 19, 2024. This made the NCB iziMobile digital banking app safer for individual customers.

The upgraded security solution enables NCB iziMobile to automatically identify and alert users to potential threats on their devices, including malicious applications and cyber attack risks. The system will issue a "Security risk detected" alert to safeguard your valuables and personal information. Here are comprehensive guidelines for addressing this alert.

Case 1: The phone contains software of unknown origin with accessibility rights

You will receive a warning as shown below:

At that time, you can choose to remove the application to ensure more safety or turn off accessibility rights according to the following steps:

- Step 1: Select "Open settings," the screen leads to the "Accessibility rights settings" section of the device.

- Step 2: Select "Installed applications."

- Step 3: Find the name of the application that needs to turn off accessibility rights.

- Step 4: Select "Turn off" to turn off the application's accessibility rights.

- Step 5: Completely exit and restart iziMobile.

Case 2: The phone's operating environment is not safe

Customers will receive a detailed warning as shown in 1 of the 4 images below:

To ensure that the phone is safe enough to transact on the NCB iziMobile application, please review the phone according to the corresponding warning, turn off/lock/remove insecure features, ensure a safe banking transaction environment, and support the protection of your assets.

For any information that needs support, please contact:

- NCB's Branch/Transaction Office system nationwide.

- Customer Service Center (24/7 hotline): 1800 6166 - 028 38216 216

- Email: callcenter@ncb-bank.vn