NCB signs cooperation agreement to deploy AI & Machine Learning Platform with CyborgIntell

On July 30, the National Citizen Commercial Joint Stock Bank (NCB) officially signed a cooperation agreement to deploy Artificial Intelligence & Machine Learning (AI/ML) Platform with CyborgIntell technology group, aiming to improve the customer experience and optimize operational processes.

Optimizing business performance and the customer experience

According to the signed content, NCB will use AI/ML solutions from CyborgIntell's platform to apply advanced artificial intelligence and machine learning technology to the bank's operations, contributing significantly to transforming banking operations towards digitalization, optimizing business processes and performance, and bringing superior experiences to customers. The system is expected to be put into use in 2024.

NCB cooperates with CyborgIntell to deploy Artificial Intelligence and Machine Learning Platform

CyborgIntell is known as a pioneer in providing AI & machine learning service solutions based entirely on no-code (drag and drop—no programming required). Founded with the determination to support businesses in applying AI seamlessly, CyborgIntell has changed the way data science projects are implemented in a short time, especially in the BFSI (Banking, Financial Services and Insurance) sector.

The AI/ML platform that NCB is deploying is one of the key products designed by CyborgIntell specifically for the financial sector. This platform is highly automated and customizable, applies a modern data variable warehouse, and is a new technology being applied at the world's leading technology companies such as Netflix, LinkedIn, Uber, etc. Thanks to that, it helps banks deploy and fully automate the entire lifecycle of the model, ensuring model risk management (MRM). The solution has been successfully deployed at leading financial and insurance institutions in the Indian, Canadian and US markets.

Mr. Nguyen Vinh, Director of NCB Technology Division, spoke at the Signing Ceremony

The application of machine learning models that are automatically and regularly calibrated also helps personalize the services provided to customers, creating a convenient and flexible digital banking experience and effectively supporting NCB's "customer-centric" philosophy.

Mr. Ta Kieu Hung, General Director of NCB Bank, said, “The AI/ML cooperation agreement with CyborgIntell is the next step in our digital journey, implementing our new strategy. By cooperating with the world's leading unit to promote the power of artificial intelligence and machine learning technology, NCB aims to pioneer the development of products and services on the most advanced technology platform, bringing banking experiences through innovative and creative thinking to customers.”

Mr. Suman Singh, General Director of CyborgIntell, spoke at the event.

On the side of CyborgIntell, Mr. Suman Singh, General Director of the company, said, “We highly appreciate the development potential and determination of NCB in comprehensive digital transformation. I believe that with our efforts and capacity, NCB can provide the market with innovative, superior and different financial services in the near future.”

Resolutely transforming digitally, establishing new outstanding quality standards

The signing of the AI/ML platform deployment agreement with CyborgIntell marks NCB's next effort on the journey of comprehensive digital transformation, gradually implementing the bank's new development strategy, with a long-term vision and aspiration to become the bank providing the best financial services and solutions for the super-rich customer segment in the next 10 years.

Accordingly, in 2024, NCB will continuously cooperate with the world's leading technology and financial consulting partners to implement many highly complex digital transformation projects, concretizing many initiatives in the field of information technology and banking operations, such as deploying Cloud Computing Solutions and Centralized Data Management Systems on the Google Cloud platform with two leading technology partners, CMC Telecom and LUMIQ; deploying the Zoho CRM Plus Customer Relationship Management Platform with Zoho Corporation, aiming to increase the speed of processing service requests by 50%, increase understanding, and create deep connections with customers.

NCB is gradually improving its competitiveness, laying the foundation for a new phase of banking development strategy.

Most recently, on July 25, NCB cooperated with Decisions, a leading technology company in the world in decision automation, to deploy the Decision Engine project, helping to improve decision-making capabilities and optimize credit processes, from application assessment to loan approval. With the successful implementation of this project, NCB will improve the efficiency of credit approval, while reducing the approval time of some products to seconds, meeting customer needs in the best way. This tool not only streamlines the credit process but also aids in automating various internal processes within the bank, including fraud risk prevention and accounting payment processes.

By standing on the shoulders of "giants," NCB is gradually improving its competitiveness, creating an important foundation to accelerate the speed and efficiency of implementing the bank's development strategy, bringing products and services to the most advanced technology platform, and actively contributing to the sustainable development of the community.